This particular product has been developed for use with the Windows operating systems only.

Therefore drivers or installation instructions for other operating systems such as Mac are not available.

Yes, it is possible to press multiple buttons simultaneously. 

Please note that this doesn't mean that all buttons can be pressed simultaneously, since this depends on the specific hardware of a mouse. Mice may have the hardware limitation that the thumb buttons can't be used together with left/right/mid click.

Check the following:
- The product is connected correctly to the computer.
- The software has been restarted.
- You have downloaded, installed and are using the software with administrator rights (run as administrator).

When the file doesn't completely download/install to your computer, we recommend:

• Delete the downloaded file or files
• To uninstall the installed file
• After all is removed and uninstalled, re-download the file from the website. 

Please note:

• Install the file only after it has been fully downloaded, otherwise you will receive an error.
• Alternatively use a different browser and/or a download manager to download the file.
• Make sure to install the file with administrator rights.
• Check that your virus software program is configured correctly for downloads.
• When more than 1 file is available, make sure to download the correct file for your article version and operating system version.

• Try using the mouse on a different surface or use a mousepad.
• Clean the sensor on the bottom of the mouse with a dry cloth.

Make sure that when you download, install and use the program you are doing so with administrator rights (right-click > run as administrator).

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty