#20960

Veza Wireless Touchpad Keyboard

The product image is for demonstration purposes only. Various versions are available which may differ from this representation.

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Wireless multimedia keyboard with integrated XL touchpad to control your laptop/PC, Smart TV or game console from the comfort of your couch

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Key features

  • Multimedia keyboard with integrated XL touchpad for optimal control of your Smart TV, laptop, pc or game console
  • Full size keyboard for quick and comfortable typing
  • Browse the web, post social updates and send emails easily and fast
  • Compact & lightweight, ideal for use in your living room
  • Comfort from your couch; 10 meter wireless range
  • Plug and Play; connect the micro USB receiver and you are good to go

Specifications

General
Total size (mm) 130 x 353 x 16mm
Total weight 327 g
Ergonomic design no
Connectivity
Connection type wireless
Wireless protocols RF 2.4GHz
Wireless range 10 m
Receiver included yes
USB version 1.0
Features
Spill-proof no
Power saving yes
Special features XL touchpad
Gaming
Designed for gaming no
Characteristics
Keyboard layout QWERTY
Power
Batteries included yes
Battery life 3 month
Rechargeable battery no
Number of batteries 2
Battery type (AA, AAA, etc.) AAA
Input
Power source battery
Compatibility
Compatible Device Types pc, laptop, smarttv
Compatible Software Platforms Windows, Mac OS
Control
On/off button yes
Media keys yes
Programmable keys no
Number of keys 88

Extra information

General Item number:
20960
EAN code:
8713439209600
Warranty:
1   year
Product size (HxWxD):
130 x 353 x 16mm
Product weight (net):
327 g
Package contents Keyboard with integrated touchpad User guide Micro USB receiver 2x AAA batteries
Minimum requirements Laptop, PC or Smart TV with USB Port PS3, PS4, Xbox 360, Xbox One or Nintendo Wii game console (touchpad not supported)

Other versions

Name Item number EAN code
Veza Wireless Touchpad Keyboard DE 20961 8713439209617
Veza Wireless Touchpad Keyboard ES 20962 8713439209624
Veza Wireless Touchpad Keyboard FR 20963 8713439209631
Veza Wireless Touchpad Keyboard IT 20964 8713439209648
Veza Wireless Touchpad Keyboard CZ/SK 21267 8713439212679
Veza Wireless Touchpad Keyboard HU 21268 8713439212686
Veza Wireless Touchpad Keyboard UK 21209 8713439212099
Veza Wireless Touchpad Keyboard ND 21210 8713439212105
Veza Wireless Touchpad Keyboard PT 21211 8713439212112
Veza Wireless Touchpad Keyboard TR 21236 8713439212365
Veza Wireless Touchpad Keyboard RU 21469 8713439214697
Veza Wireless Touchpad Keyboard GR 21504 8713439215045
Veza Wireless Touchpad Keyboard (FF Packaging) 21439 8713439214390
Veza Wireless Touchpad Keyboard UA 21627 8713439216271
Veza Wireless Touchpad Keyboard RU (FF Packaging) 22230 8713439222302
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Support

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Manuals


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Product information

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Frequently Asked Questions

Installation and configuration


I get an error during installation.

To solve errors like:
  • "Unrecognized USB device"
  • "Device driver software was not successfully installed"
  • "Can not find driver"

Please follow the installation trouble shooting guide.


Usage


The characters on the keyboard don't correspond to the characters that I type on the TV. How can I change the lay-out?

Make sure that the keyboard is supporting this layout (e.g. you have a keyboard with a UK layout and you would like to use it on your TV with a German (DE) layout. In this case, the characters on the screen will not correspond with the keyboard.) your TV is supporting this language and language is selected in your smart TV as an input language(s).

The steps to change the language layout vary per TV brand / model.
You can usually find this in the settings on your TV, such as:
Menu -System > Device Manager > Keyboard settings > Options Keyboard > Keyboard Language
However, per brand / model, the above naming can be different.

See an example of how to set the input language layout correctly for a Samsung Smart TV on YouTube.

Is it required to turn off the product to save power?

This product has advanced power saving features.
Turning off the product by removing the batteries is not required, but optional.

Solving problems


I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.


I get the wrong letters and/or symbols when typing on my computer.

Set the correct language as explained in the keyboard settings page

When I use the YouTube or Netflix app the keyboard is not working properly.

This keyboard should work with different apps. However, there is a known issue with Samsung TV's and keyboards from different brands, and the non-functioning of apps such as YouTube and Netflix We suggest to contact Samsung for more information and possible solutions.

Sometimes letters are missing when typing.

  • Clean your keyboard from dust and crumbles.
  • If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
  • Improve wireless performance.
    See wireless troubleshooting page

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My Trust product is not working.

Follow the steps in the trouble shooting guide.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty


Compatibility


Is my Smart TV compatible with this product?

This keyboard was not specifically tested with every model Smart-TV available, therefore we can't confirm compatibility for every model.

Basically, if your Smart-TV has USB keyboard support (check your TV documentation), the keyboard should work.



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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*Prices stated by Trust are non-binding average recommended retail prices including VAT and are subject to change without prior notice.

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