#21658

Como Headset for PC and laptop

Comfortable foldable over-ear PC headset with large, soft pads and an adjustable headband

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Key features

  • Comfortable over-ear pads; soft cushions provide comfort even during long calls
  • Large 40mm drivers create a clear sound experience
  • Adjustable headband, allows anyone to wear this headset with ease
  • Flexible microphone provides clear speech; great for voice chat
  • Easy to reach volume control integrated in the left ear pad
  • The 2.5m long cable assures plenty of freedom of movement during calls
  • Suitable for all (video) chat applications, including Teams, Skype and Zoom
  • For use with laptops with combined 3.5mm audio connection
  • Includes Y-adapter for use with PCs

Specifications

General
Total weight 265 g
Connectivity
Connection type wired
Connector style straight
Cable length main cable 250 cm
Bluetooth no
Connector type 3.5mm
Audio
Sound reproduction Stereo
Audio channels 2.0
Impedance 32 Ohm
Sensitivity 108 dB
Microphone yes
Detachable microphone no
True Wireless Stereo (TWS) no
Frequency response 20 Hz - 20000 Hz
Features
Background noise reduction no
Foldable no
Software no
Accessories 2x 3.5mm adapter cable
Noise reduction no
Headphone
Adjustable headband yes
Active Noise Cancelling no
Earcup type over-ear
Ear-cap construction closed-back
Swivel earcups yes
Output channels 2
Microphone
Sensor type microphone condenser
Pick-up pattern Omnidirectional
Frequency response microphone 30 Hz - 16000 Hz
Echo cancellation no
Gaming
Designed for gaming no
Lighting
Lights no
Protection
Waterproof no
Compatibility
Suitable for Listening to music, Daily use, Home, Office, Business use
Compatible Device Types pc, laptop, smartphone, tablet
Compatible Consoles no
Compatible Software Platforms Android, Chrome OS, iOS, Mac OS, Windows
Control
Controls on earcap yes
Controls volume
Remote control no
LED indicators no

Extra information

General Item number:
21658
EAN code:
8713439216585
Warranty:
1   year
Product weight (net):
265 g
Package contents Headset Adapter cable User guide
System requirements 3.5 mm headphone connection 3.5 mm microphone connection Combined 3.5 mm headphone/microphone connection
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Support

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Manuals


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Leaflet

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Extended leaflet

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Frequently Asked Questions

Installation and configuration


Can I connect the headset to a PS4?

The headset has been designed for use with computers and laptops, but you can use it on other audio devices with 3.5mm audio connection too.

For the PlayStation 4, you can use it to hear game audio through the port on the DualShock 4 controller.
- Grab the PS4 controller and the headset.
- Plug the headset's 3.5-millimeter jack into the PS4 controller's headphone connector.
- Press and hold the PS button on the controller. A menu will now appear.
- Go to Sound/Devices. In the menu, you'll be able to adjust the sound settings.


How do I install the headset on my computer?

  1. Connect the headset to the computer.
    • With the adapter when the computer has 2 separate audio connections.
    • Without the adapter when the computer has a combined audio connection.
  2. Switch the volume high on the headset
  3. Switch the volume high on the computer
  4. Set the headset as the default audio device on the computer, for both input and output.

Solving problems


I have a Dell computer and am having issues with the computer audio. What can I do?

If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers

If this does not solve your problem, contact the Dell support or your system administrator. 


Microphone is not working on Windows 10

If the microphone is not working on Windows 10, check the following:

1. Microphone Privacy settings 

  • Open Settings from your start menu.
  • Click on Privacy
  • Select Microphone from the left pane and then click the Change button.
  • Turn on microphone for this device.
  • Turn on Allow apps to access your microphone.
  • Make sure to turn on microphone access for every app you want to give permission to access your microphone.

2. Hardware
The best way to check that is to connect your microphone to another computer running any operating system other than Windows 10. If the microphone doesn’t work on the other computer too, that means it could be faulty. If it does work on the other computer that means you probably have a software problem on your Windows 10 computer.

3. Recording device settings

  • Right-click on the speaker icon in the bottom-right part of the screen and choose Sounds.
  • Click on the Recording tab
  • A list of recording devices will appear. Try speaking into your microphone, and see if there any green bars rising next to one of them while you talk
  • If you don’t see any green bars skip to the next step. If you do see green bars when you talk into the microphone, but it still doesn’t work in some program, then that means that the microphone is correctly configured in Windows, but the program is listening to the wrong recording device. Try changing that program’s settings.
  • Check if you can recognize which one of the devices in the list is your microphone. If you found it, click on it to highlight it, and then click Set Default.
  • Check again if you see green bars rising when you talk into the microphone. If you do your microphone is now correctly setup. If not, continue to next step.
  • Double-click on the device that represents your microphone. The Microphone Properties window will appear. Click the Levels tab.
  • In the “Levels” tab make sure that “Microphone” and “Microphone Boost” are set to the maximum. Then click OK.
  • In the “Enhancements” tab (if found), make sure to uncheck the “Disable all sound effects” checkbox.
  • Go to the “Advanced” tab and make sure to uncheck the “Allow applications to take exclusive control of this device” checkbox and click “OK“. (Also uncheck the “Enable audio enhancements” check box if found).
  • In the main recording devices panel, go to the “Communications” tab and select the “Do nothing” radio button and then click OK.
  • Restart your computer and recheck your recording devices panel. If you see green bars rising when you talk into the microphone – your microphone is now properly configured!
  • If you still don’t see any bars and you’re not 100% sure which one of the devices is the relevant one, try following the previous steps for every device on the list.

4. Uninstall and reinstall your microphone 

  • Open device manager
  • Open ‘Audio Inputs and Outputs’
  • Left-click on your recording device.
  • In the menu that opens up Click ‘Uninstall’.
  • Physically disconnect your microphone from the computer.
  • Restart the computer.
  • Reconnect the microphone and let Windows re-install the drivers.

The microphone doesn't work in MS Teams?

If the microphone functions in other applications, we advise to check the Microphone Privacy settings for Teams.
- Click on Start and select Setting.
- Select the Privacy option.
- From the left pane, scroll down to App Permission and click on Microphone.
- Scroll down to “Allow desktop apps to access your microphone” section.
- From the list, enable microphone access for Microsoft Teams.
- Launch Microsoft Teams and check if the client recognizes the microphone.

In case the microphone is already enabled for Microsoft Teams, revoke the access. Reboot the computer and enable microphone for Microsoft Teams again.


Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.


My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty



Warranty

Warranty conditions
  • Trust offers a warranty to the original purchaser from an authorized retailer.
  • Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
    • *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
  • In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
  • During the warranty period you will receive a replacement product from the retailer if available.
  • Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
  • Exclusions of warranty:
    • Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
    • Incompatibility with other hardware/software not defined as minimum system requirements.
    • Accessories such as batteries and fuses.
  • In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

 


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Where to buy

Where to buy

We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.

Go to our online retailer shops overview