Ziva Wireless Keyboard with mouse
The product image is for demonstration purposes only. Various versions are available which may differ from this representation.
Comfortable wireless keyboard and mouse
Key features
- KEYBOARD
- Full size layout with numeric pad
- Spill resistant
- 10m Wireless range
- One USB micro-sized receiver for both devices
- MOUSE
- Accurate optical sensor (1600 DPI)
- 10m Wireless range
- Storable USB micro-receiver
- For left and right hand use
Specifications
|
Extra information
| General |
Item number: 22021 |
EAN code: 8713439220216 |
Warranty: 1 year |
|
|---|---|---|---|---|
| Package contents | Wireless Keyboard | Wireless Mouse | Micro receiver | 3x AAA battery |
| System requirements | Windows 10, 8, 7, Vista | Intel-based Mac with Mac OS X 10.5 (Leopard) or higher | Chrome OS | USB port |
Other versions
| Name | Item number | EAN code | ||
|---|---|---|---|---|
| Ziva Wireless Keyboard with mouse DE | 22022 | 8713439220223 | ||
| Ziva Wireless Keyboard with mouse FR | 22023 | 8713439220230 | ||
| Ziva Wireless Keyboard with mouse IT | 22024 | 8713439220247 | ||
| Ziva Wireless Keyboard with mouse ES | 22025 | 8713439220254 | ||
| Ziva Wireless Keyboard with mouse GR | 22121 | 8713439221213 | ||
| Ziva Wireless Keyboard with mouse TR | 22118 | 8713439221183 | ||
| Ziva Wireless Keyboard with mouse PT | 22120 | 8713439221206 | ||
| Ziva Wireless Keyboard with mouse UA | 22119 | 8713439221190 | ||
| Ziva Wireless Keyboard with mouse CZ/SK | 22122 | 8713439221220 | ||
| Ziva Wireless Keyboard with mouse HU | 22123 | 8713439221237 | ||
| Ziva Wireless Keyboard with mouse BR | 22542 | 8713439225426 | ||
| Ziva Wireless Keyboard with mouse RU | 22666 | 8713439226669 | ||
| Ziva Wireless Keyboard with mouse ND | 23459 | 8713439234596 |
Support
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Manuals
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Extended leaflet
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Frequently Asked Questions
Installation and configuration
How do I install the keyboard and mouse combo?
To install the keyboard and mouse set:
- Remove the cover on the bottom of the mouse and keyboard.
- Place full batteries in both the mouse and keyboard.
- Remove the USB-receiver from the mouse.
- Close the cover on the bottom of the mouse and keyboard.
- Switch the mouse on with the on/off-button on the bottom.
- Place the USB-receiver in the closest (to keyboard and mouse) USB-port of the computer.
- The computer will recognize the keyboard and mouse and install them to the computer, this might take a few moments.
- The keyboard and mouse are ready to use.
Usage
How do I use a keyboard and its various keys, symbols, numbers, etc. in Windows?
A keyboard will work according to the configuration of your operating system.
Use the keyboard by pressing the keys with the desired letter or character.
When a key has a symbol over the number, it can be used by pressing shift + the key.
For more information you can consult the extensive Microsoft support site via https://support.microsoft.com/es-us/help/17073/windows-using-keyboard.
How do I configure my mouse buttons for left/right handed usage?
Follow the steps in the mouse settings page
Is it required to turn off the product to save power?
To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), we recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.
Solving problems
I have lost/broken the USB-receiver. How do I receive a new USB-receiver?
It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.
I get the wrong letters and/or symbols when typing on my computer.
If your keyboard isn't typing the correct characters, you may have the incorrect input language selected.
Please check the language preference settings of your system. If the correct language is not present, add this language to the system.
If you use more than one language on your system, make sure to select the correct one.
Set the correct language as explained in the keyboard settings page
When the USB-receiver is connected, the internet connection is lost or interrupted
We would advise to check the following:
- Change the channel on your router to one as far as possible from your existing one.
- Move the mouse receiver to a different USB port, one that is as far as possible away from the one you have it in now.
I just bought it and can't find the USB-receiver. Where is it?
The receiver is stored either inside the product, or inside the battery compartment of the mouse.
Sometimes letters are missing when typing.
-
Clean your keyboard from dust and crumbles.
-
If you are using it with a TV, make sure that your TV and/or the app, supports all symbols and characters of the keyboard.
- Improve wireless performance.
The mouse arrow shakes, moves strangely or does not move at all.
-
Try using the mouse on a different surface or use a mousepad.
-
Clean the sensor on the bottom of the mouse with a dry cloth.
-
Improve wireless performance.
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Warranty
Warranty conditions
- Trust offers a warranty to the original purchaser from an authorized retailer.
- Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.
- *In EU, there is a statutory minimum warranty period of 2 years on every product we sell.
- In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.
- During the warranty period you will receive a replacement product from the retailer if available.
- Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.
- Exclusions of warranty:
- Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.
- Incompatibility with other hardware/software not defined as minimum system requirements.
- Accessories such as batteries and fuses.
- In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.
Contact us: Ask a question to the helpdesk
Where to buy
Where to buy
We don't sell our products online ourselves. You can purchase our products via our retailers such as the large online retailers listed below per country. Furthermore you can find our products in many local shops.
Go to our online retailer shops overview