Installation troubleshooting

Solutions to some common installation problems.

IMPORTANT: After every step, wait 20 seconds and check if the problem is solved.

  1. Check the manual to see if another installation step is needed (like installing drivers/software ) and do this step.
  2. Connect the Trust product to another USB port.
  3. Connect the Trust product not to a hub, but directly to the computer (and vise versa)
  4. Remove any other USB device from the computer.
  5. Remove* any old drivers related to the same kind of product.
  6. Run Windows Update and restart PC.
  7. Keep internet connection enabled when connecting the Trust product.
  8. Update the drivers of your motherboard (consult with your computer manufacturer to find out how)

* To remove old drivers, follow these steps

  • Click the Windows Start button
  • Click "Control Panel"
  • Click "Programs/Uninstall"
  • Select the old driver in the list.
  • Click "Uninstall"

When none of these steps are working, try your product on another computer.
Does your product work on the other computer? Then consult with the manufacturer of your computer to solve the issue with your computer.

Wireless troubleshooting

To solve problems with Trust wireless products, follow these steps.

  1. Replace the batteries.
  2. Move the Trust wireless device closer to your computer.
  3. Connect the Trust wireless receiver to another USB port, closer to your Trust wireless device.
  4. Connect receiver to a front side USB port or an USB Hub (e.g. one of the Trust USB Hubs) which is on your desk.
  5. Press the Reset button on the bottom side of the mouse. (if available)
  6. Remove any other objects which are between your wireless device and the receiver, especially speakers.
  7. If you are using the product around large metal surfaces, remove the metal surface or move your product away from the metal surface.
  8. Remove any other wireless devices close by, like Wireless network routers (WLAN) or other keyboards/mice.
  9. Remove any other wireless receivers which are connected to USB ports close to your Trust wireless receiver.

 

When none of these steps are working, try your product on another computer.

If this solves the problem, then the issue might be with your computer. Consult with the manufacturer of your computer to solve the issue.

Webcam troubleshooting

With so many brands of webcams and cameras available, there are many reasons why something might not work. Each brand is different, so it's a good idea to check the manufacturer's website for user guides and troubleshooting help.
For cameras that plug into your PC, the problem can often be fixed by disconnecting and reconnecting the camera. Another common solution is to close the app that's having problems in a way that stops all the app's processes.
 

If your camera is still not working, there might be a problem with the camera’s drivers. You can install driver updates from your camera's manufacturer, or you can use your PC’s default drivers.
 

Click here  to find more information how to install updates from the manufacturer or to install your PC’s default drivers.

Use this online test to check if your webcam is working and properly set up.

SDXC card support

Information about SDXC card support in Windows.

Windows 7: SDXC cards are supported in all versions of Windows 7.

Windows Vista: At least Service pack 1 needs to be installed.
If SDXC cards are not working, install service pack 1 using Windows Update.
Note: some other updates might need to be installed first before service pack 1 is offered.

Windows XP: If SDXC cards are not working, install update for update for Windows XP (KB955704) and restart your PC.

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