#23565

Primo Wireless Charging Powerbank 20.000 mAh

Batterie externe sans fil de 20 000 mAh

Batterie externe à charge sans fil et de capacité élevée (20 000 mAh)

Maintenant disponible en magasin

Caractéristiques principales

  • Recharge entièrement sans fil pour les téléphones compatibles Qi : aucun câble nécessaire
  • Posez et chargez : posez votre smartphone sur la batterie externe et il se chargera automatiquement
  • Chargez tous les autres appareils avec les ports USB-A et USB-C
  • Très grande capacité : rechargez votre téléphone jusqu'à 8 fois plus vite*
  • Resté connecté avec jusqu'à 92 heures d'autonomie supplémentaire pour votre téléphone ou 23 heures supplémentaires pour votre tablette*
  • Rapide et intelligent : fournit la puissance maximale autorisée pour vos appareils**
  • Compatible avec tous les types de téléphones et de tablettes, y compris des marques Apple et Samsung
  • Inutile de retirer la coque de votre téléphone (supporte les coques en plastique jusqu'à 3 mm d'épaisseur)
  • Recharge rapide de la batterie externe avec le câble micro-USB ou le port USB-C inclus
  • * Selon la marque, le modèle et l'état de la batterie À titre indicatif uniquement
  • **Charge rapide avec une vitesse maximale par USB-C (15 W) ou USB-A (12 W). La vitesse de charge varie d'un appareil à l'autre

Le pouvoir du sans fil

Avec la batterie externe sans fil Trust Primo 20 000 mAh, vous ne risquez plus de tomber à court de batterie à tout moment. Grâce à la capacité extrêmement élevée, vous pourrez utiliser votre téléphone durant 92 heures sans avoir à utiliser un câble.

Dites adieu aux câbles

La batterie externe permet de recharger sans fil n’importe quel smartphone compatible Qi (y compris les modèles d’Apple, de Samsung et de Huawei). Pas besoin d’un câble iPhone ou Samsung Galaxy spécifiques, placez juste votre smartphone sur la batterie externe pour le recharger. Vous ne devrez même pas sortir votre téléphone de son étui.

Chargez n’importe quel appareil

Grâce aux ports USB-A et USB-C, vous pouvez non seulement charger votre téléphone ou votre tablette, mais également les autres les appareils alimentés via un port USB, comme des haut-parleurs Bluetooth, des écouteurs sans fil ou un appareil photo. Grâce à la batterie externe sans fil Primo, les problèmes de batterie plate appartiendront au passé.

En mode nomade

Vous êtes souvent en déplacement ? Avec cette batterie externe de 20 000 mAh, dites adieu aux pannes de batterie. Vous pourrez charger votre téléphone jusqu’à 8 fois*. La batterie Primo offre en effet 92 heures d’autonomie pour un téléphone et 23 heures pour une tablette.
* En fonction de la marque/du modèle et de l'état de la batterie

Obtenez un maximum de puissance

Grâce à la technologie intelligente de la batterie, votre appareil sera toujours chargé au maximum. Vous disposerez ainsi d’une batterie pleine très rapidement.** Quels que soient les besoins de votre téléphone. Et lorsque votre batterie externe aura à son tour besoin d’être rechargée, vous pourrez le faire à l’aide d’une micro-USB (câble fourni) ou d’une USB-C.
**Charge rapide avec une vitesse maximale par USB-C (15 W) ou USB-A (12W). La vitesse de charge peut varier d'un appareil à l'autre

Caractéristiques

General
Number of USB ports 3
Height of main product (in mm) 162 mm
Width of main product (in mm) 78 mm
Depth of main product (in mm) 24 mm
Total weight 440 g
Weight of main unit 440 g
Features
Fastcharge yes
Accessories micro-USB charge cable
Special features Wireless charging
Protection
Protections over-charge, over-current, over-discharge, over-heat, over-load, short-circuit
Wireless charging
Qi-certified no
Wireless charging technology version Qi 1.2.4
Wireless charging technology Qi
Active cooling no
Foreign object detection yes
Input
Input port micro-USB USB-C
Input power 10W
Output
USB port A types 1
Charging technology auto-detect
Output specification - Port 1 2.4A/12W, auto-detect
Output specification - Port 2 3.0A/15W, USB-C
USB port C types 1
Wireless power output modes 5W
Compatibility
Compatible Device Types action camera, e-reader, smartphone, tablet
General compatibility USB-powered devices Qi-powered devices
Compatible Consoles Nintendo Switch
Phone models - normal wireless charging Apple iPhone 8 Apple iPhone 8 Plus Apple iPhone X Apple iPhone Xr Apple iPhone Xs Apple iPhone Xs Max Google Nexus 4 Google Nexus 5 Google Nexus 6 Google Pixel 3 Google Pixel 3XL Huawei Mate 20 Pro Huawei P30 Pro LG G3 LG G4 LG G7 ThinkQ LG G8 ThinQ LG G8s ThinQ LG V30 LG V30s+ ThinQ LG V30s ThinQ LG V40 ThinQ LG V50 ThinQ Microsoft Lumia 850 Microsoft Lumia 950 Microsoft Lumia 950XL Nokia 8 Sirocco Nokia 9 PureView Samsung Galaxy Note 5 Samsung Galaxy Note 8 Samsung Galaxy Note 9 Samsung Galaxy S6 Samsung Galaxy S6 Edge Samsung Galaxy S6 Edge+ Samsung Galaxy S7 Samsung Galaxy S7 edge Samsung Galaxy S8 Samsung Galaxy S8+ Samsung Galaxy S9 Samsung Galaxy S9+ Samsung Galaxy S10 Samsung Galaxy S10+ Samsung Galaxy S10e Sony Xperia 1 Sony Xperia XZ2 Sony Xperia XZ3 Xiaomi Mi 9 Xiaomi Mi MIX 2S Xiaomi Mi MIX 3

informations supplémentaires

Général Numéro d'article:
23565
Code EAN:
8713439235654
Garantie :
1   an
Poids du produit (net):
440 g
Contenu de l'emballage Batterie externe Câble de charge Micro-USB Mode d’emploi
Configuration requise Charge USB : téléphone, tablette ou tout autre dispositif rechargeable USB Charge sans fil : Smartphone compatible Qi
;

Support

Télécharger

Manuels


Choisir le type
Brochure

Choisissez votre langue
;

Foire aux questions

Utilisation


How do I charge my wireless device on the powerbank?

- Press the button on the side to activate the powerbank. 

- The powerbank will now detect if there is a device that supports wireless charging on the powerbank and the indicator will become blue.

- Place a device which supports wireless charging (such as a phone) on the powerbank.

- When the powerbank is charging the wireless device, the indicator will flash blue.
 


How long do I need to charge the powerbank for the first time?

We always recommend to fully charge the powerbank for the first time.
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.

How do I charge my powerbank?

You charge the powerbank via a USB-charger that is connected to a wall power outlet.

The indication LED will start blinking when the battery is charging.
The upper indicator will also flash as long as the battery is charging.

The LED's show the status of the charge as well:

  • 1st led - 25%
  • 2nd led - 50%
  • 3rd led - 75%
  • 4th led - 100%

Are powerbanks allowed to be taken on board of a flight?

In general all our powerbanks are suitable for air travel, since they confirm to the general requirements of a capacity of less than 100 Wh (Watt hours) and 2 grams lithium, as long as you keep the powerbank in the carry-on/hand luggage (and not in checked luggage) and declare the powerbank at customs.

However, requirements depend on the airport you are travelling from and the airline you are travelling with. We advise to always check in person with the airline, by either calling or chatting, before travelling for more information.

To determine Wh: (mAh x 3.7V)/1000
For example, a 20.000 mAh powerbank would be (20000 x 3.7)/1000  = 74 Watt-hours.


My powerbank is still charging. How long does it take to charge the powerbank?

It can take 6-12 hours for a full charge, depending on the charger used.


Can I charge the powerbank, while it is charging another device?

This powerbank doesn't support this pass-through charging function.


Are iPhone 8 and iPhone X supported?

Yes, you can charge iPhone 8 and X wirelessly with 5W charging power.
You can use the Apple USB charger included with your phone to power the charging pad.

I use a case/cover on my phone, can i still use wireless charging?

Yes, provided that the case is not too thick (2-3mm) and does not contain metal parts. If the case is too thick, charging will go slow or not work at all. Most phone cases will work okay. Some bookcase-type phone covers might be too thick.


Do I need to remove the phone from the wireless charger when it is fully charged?

No, that is not needed. Your phone communicates by itself with the wireless charger to start and stop charging.


Can I use a USB charger that has more power than is actually required?

Yes, that is no problem. The wireless charger will use not more power than it needs.


What USB-charger do I need to power the wireless charger?

Use a USB-charger with at least 2A or 10W power output. This will make sure the wireless charging works reliable.

Using a 1A/5W charger may work, but not always reliable.

It is not recommend to power the wireless charger from the USB-port on a computer. The power output of a computer may be too low for wireless charging to work at all.


Will my phone charge faster if I use a more powerful USB charger?

The output of the wireless is maximum 5W. Using a more powerful USB charger than required will not increase the power output of the wireless charger. Do make sure to use a USB charger with 2A/10W or more.


Can the portable battery charge my tablet?

Portable batteries that have 10W or 2A output can charge tablets.
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).

Can the portable battery fully charge my phone?

This depends on battery capacity (mAh) of your phone and age of the battery.
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.

How can I tell when power bank is fully charged?

Most of our powerbanks are equiped with battery status indicators. In general, when all the indicators turn off, it means that the battery is fully re-charged. For further details, about the indicators, please refer to the quick manual.

Why does it sometimes take more time to charge the powerbank?

Even though you may use the same charging method, the charging time may differ due to environment, temperature, power flow, etc.

What is the lifespan of the powerbank?

Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 500 charge and discharge cycles.
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).

Résolution des problèmes


My phone does not have wireless charging built-in. What can I do?

Consider adding a wireless charging receiver or wireless charging case. Note that these solutions are usually only available for very popular phones such as iPhone.


My powerbank is not charging. What can I do?

Please try the following:

  • Use other charging cables
  • Use another USB-charger
  • Use another power outlet

Charge the powerbank in a cool place, during the night, connecting to a good quality USB-charger that goes in the power outlet. Then just let it charge for at least 8 hours. 


My powerbank doesn't turn on.

  •  It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
  • It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.

Why is the powerbank unable to charge my smartphone?

- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design. We recommend using the cable and connector meant for the powerbank.


Why is the powerbank unable to charge my tablet?

- We recommend a powerbank with 2A output to charge tablets.
While some tablets can accept lower input (1A or 1.5A), the charging is slower and sometimes can only be charged when the tablet is in sleep mode.

- Some tablet's cables might not be compatible with a powerbank due to different cable chipset design.
For Samsung Galaxy Tab in particular, we recommend using the cable and connector meant for the powerbank.

What can I do when the powerbank doesn't seem to work?

You can conduct some simple tests to identify the issue.

If the powerbank can't charge the device, make sure the powerbank is fully recharged.

If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.

If it still doesn't work, the issue might be with the powerbank itself.

You should contact the support team via the 'ask a question' section.

Why does my powerbank battery seem to drain very fast?

  • Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
  • The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
  • It is best not to attach cables to the powerbank when not in use.

The powerbank feels warm when (dis)charging. Is this normal?

It is normal for the charger and device to get warm during charging and discharging.
They may get even warmer if you use your device while charging.

Wireless charging is not working, it is stopping/starting all the time. How can I fix this?

Check the following things:

  • Make sure the case/cover on your phone is not too tick (max 2-3mm) and does not contain metal parts. Preferably charge without using a cover.
  • Make sure you use a suitable USB-charger with sufficient power. Do not power the wireless charger from a computer's USB-port.
  • Make sure you use a reliable USB cable. Check the cable and replace this, if needed.
  • Make sure the phone is aligned properly on the wireless charger.

Wireless charging is slow when using the USB charger of my Samsung Galaxy S9/Note 9.

Older Samsung devices came with a USB-charger that supported QuickCharge technology.

However, starting with the Galaxy S9, Samsung has removed support for this technology.

So please use a different USB-charger that supports QuickCharge 2.0 or 3.0, to enable fast wireless charging.


Wireless charging works, but it stops after a short time. How can I fix this?

The wireless charger does not get enough power for reliable wireless charging.

  • Make sure you use a USB charger that meets the requirements.
  • Do not power the wireless charger from a computer's USB-port.

I use a compatible USB charger, but wireless charging still goes slowly. How can I fix this?

Try another USB cable. Many USB cables designed for charging, do not contain all 4 wires inside. For fast wireless charging it is important that the USB cable is fully wired. The easiest way to check this is to use the cable to connect your phone to a computer and try to copy some data. If your computer cannot detect the phone at all, then the cable is not fully wired and not suitable for fast wireless charging.


Why does my phone not charge at all on a wireless charger?

Make sure your smartphone actually has support for wireless charging. Note that phone features may vary per region. Consult the user manual of your phone or check the specifications of your phone on this website:https://www.gsmarena.com. Also check that no metal objects are on, under or very near the wireless charger. The built-in protection mechanism of the wireless charger will prevent charging if metal objects other than your phone are detected.


Où est votre centre de service? Ou puis-je envoyer mon produit à réparer?

Nos produits sont conçus pour avoir une utilisation longue et fiable. Si votre produit ne fonctionne pas bien et s'il est encore hors garantie, vous devrais contacter le magasin avec votre preuve d'achat et le faire remplacer.


Mon produit est défectueux. Que fais-je?

En cas de défaut, restituez le produit au revendeur en exposant le défaut et en remettant la preuve d'achat et tous les accessoires.
Pendant la période de garantie, le revendeur vous remettra un produit de remplacement, si celui-ci est disponible.
Conditions de garantie:
https://www.trust.com/support/warranty


Compatibilité


Is this wireless charger compatible with my smartphone?

All smartphones with Qi wireless charging, will work on Trust wireless chargers. For more detailed information, check the wireless charging compatibility page.

My phone has wireless charging, but how do I know if my phone will work on your wireless charger?

Although there are multiple technologies for wireless charging, Qi wireless charging is by far the most popular technology in the market and the most implemented. Unless your phone is bought in the USA, chances that it uses a different technology are actually very small.
To verify that your phone is compatible with Qi wireless charging, consult the user manual or check the specifications on this website: https://www.gsmarena.com


Does wireless charging work with my phone case?

In general, wireless charging works fine with all phone cases, unless they are too tick (more than 3mm) or contain metal.


Is fast wireless charging of my iPhone supported?

Check in the specifications of the wireless charger if the 7.5W mode for iPhone is supported.


Is iPhone supported?

All wireless chargers work with iPhones that have wireless charging, such as iPhone 8 or X, at normal speed.
For fast wireless charging, make sure that the wireless charger supports the 7.5W mode for iPhone. 
Note that all iPhones older than iPhone 8 and X do not support wireless charging. However, there are accessories available in the market to add wireless charging capability to older iPhones.


Autre


Can I use any USB cable for charging my device with a powerbank?

For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc).
Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.


Garantie

Conditions de garantie
  • Trust offre une garantie pour l'acheteur autorise par les magasins revendeur.
  • Votre produit Trust est garanti pour une période d'un (1) an * à partir de la date d'achat d'origine selon les termes et conditions de cette garantie, seulement si achetés auprès d'un magasin officiel.
    • *En UE, il y a une période minimale légale de garantie de 2 ans sur tous les produits que nous vendons.
  • En cas de défaut, restituez le produit au revendeur en exposant le défaut et en remettant la preuve d'achat et tous les accessoires.
  • Pendant la période de garantie, le revendeur vous remettra un produit de remplacement, si celui-ci est disponible.
  • La garantie n'est pas applicable si le produit a été ouvert, a été modifié, a été réparé par des tiers non autorisés ou utilisé à d'autres fins que celles destinées au présent produit et en cas de dommage mécanique, d'abus ou d'imprudence.
  • Exclusions de garantie :
    • dommages dus à des accidents ou des catastrophes, tels qu'incendie, inondations, tremblements de terre, guerre, vandalisme ou vol ;
    • incompatibilité avec d'autres matériels/logiciels non mentionnés dans les exigences système minimales ;
    • accessoires, tels que piles et fusibles.
  • Le fabricant ne peut en aucun cas être tenu responsable de tout dommage accidentel ou consécutif, y compris la perte de revenus ou autres pertes commerciales, découlant de l'utilisation de ce produit.

 


Contactez-nous : Poser une question

Support

S'il vous plaît consulter notre FAQ en premier, il y a des chances que vous trouviez la réponse ici.

Impossible de trouver la réponse dans la FAQ? Remplissez le formulaire ci-dessous avec autant d'informations que possible et l'un de nos collaborateurs du service d'assistance vous répondra dans les meilleurs délais. Nos messages sont répondus dans l'ordre dans lequel ils sont reçus.

Après avoir soumis le formulaire, un message de confirmation s'affiche avec votre numéro de référence. Cette confirmation a été envoyée à votre adresse e-mail en même temps. Si vous n'avez pas reçu ce message, veuillez vérifier votre dossier spam ou courrier indésirable. Si vous ne trouvez pas non plus la confirmation, veuillez renvoyer le formulaire avec votre adresse e-mail correcte.

Motif du contact

*

Message

*

Votre profil

*
*
*
*

Détails du produit

*
*

This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Enregistrer produit

Connectez-vous pour enregistrer vos produits Trust

Enregistrer produit